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Solace Float, Canggu

4.9
#2 of 10 in Fun & Games in Canggu
Ride / Activity · Fun & Games
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Solace Float reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 5.0
184 reviews
Google
4.9
TripAdvisor
  • It’s very recommend to relax mind .. must visit this place.. for me as first time here.. i really enjoy it. Feels like the time passed so fast .. ;) 
    It’s very recommend to relax mind .. must visit this place.. for me as first time here.. i really enjoy it. Feels like the time passed so fast .. ;)  more »
  • This is my first time visiting Solace float and really enjoy the zero gravity floating treatment, super friendly and helpful staff, clean, aesthetic relaxation room and super tasty tea time session... 
    This is my first time visiting Solace float and really enjoy the zero gravity floating treatment, super friendly and helpful staff, clean, aesthetic relaxation room and super tasty tea time session...  more »
Google
  • EDIT: The leadership of the company will go above and beyond to make sure that customers have a good experience. The float was good, I had some trouble with the customer service at the end but they reached out and were simply amazing. I had initially not recommended but after going through the leadership, I wanted to take the time to redo the review and let everyone know that this is really a place that cares about customers and obsesses over the customer experience in the best way. I just want to let you know what a MAJOR let down the service is. Whoever is the receptionist right now SUCKS at customer service. I was happy with the session (it was nice) and asked about upgrading. She told me that I could upgrade and pay for one more session and get two valid for one month. However, when I went to pay because they gave me the first time discount, she said "oh actually that’s not valid." I even offered to pay full price for the treatment that I just had in order to get the upgrade and she said that wasn't possible-- literally three minutes after offering me the deal. It's SUPER lame because I had a good session and want to upgrade to a bigger package, the staff made the offer to me and then suddenly take the offer back immediately. You think like, "ok, I'll do this. It will be fun and what a great deal!" Only for it to be taken away. LAME LAME LAME. I will never go back there because of how careless the staff is. This is outrageous.
  • I float regularly back home in New Zealand and this was a really unique experience from all the others. I felt looked after from start to finish. The wellness shot beforehand was a great touch and being able to select either music, a meditation track or silence during the float were fantastic options. I will be back every week that I’m in Canggu!

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